PRIVACY POLICY

This Privacy Policy establishes the terms in which we use and protect the information that is provided by El Valle users when using its mobile application as well as its website. This company is committed to the security of its users' data. When we ask you to complete the fields of personal information with which you can be identified, we do so ensuring that it will only be used in accordance with the terms of this document.

This policy states the following:

· What personal data we obtain and process in relation to you as a customer and your use of our website, our mobile applications and our online services.

· What do we do with that data.

· How we store them.

· To whom we transfer/disclose that data.

· How we manage your data protection rights.

· And how we comply with data protection regulations.

However, this Privacy Policy may change over time or be updated, so we recommend and emphasize that you continually review this section to ensure that you agree to such changes.

All personal data is collected and processed in accordance with EU data protection laws.

PERSONAL INFORMATION COLLECTED AND USE

By "personal data," we mean any information related to you that allows us to identify you, such as your name, contact information, payment details, and information about your access to our website.

Specifically, El Valle may obtain the following categories of information:

a. Name, address, email address, phone number, passport number and information, or other personal identification document, and user photograph.

b. Advanced passenger information, including your name, nationality, date of birth, gender, passport number, passport expiration date, and issuing country.

c. Information about your purchases of offered products and services.

d. Information about your use of our website and/or mobile application.

e. Communications exchanged with us through letters, email, chat service, calls, and social networks.

Both our application and website use this information to provide the best possible service, particularly to maintain a record of users, trips, and participants, and to improve our products and services.

Your data may be used for the following purposes:

a. Providing the products and services you request from us.

b. Administrative or legal purposes: we use your data for statistical and marketing analysis, system checks, customer surveys, maintenance and development operations, or to resolve disputes or claims. Please note that we may conduct data profiling based on the information we have obtained from you for the purpose of conducting statistical and marketing analysis. Any profiling activity will be carried out only with your prior consent and we will take all reasonable steps to ensure that all data on which it is based is accurate. By providing us with any personal data, you explicitly agree that we may use it to conduct profiling activities in accordance with this Privacy Policy.

c. Security, health, administrative, and crime prevention/detection reasons: we may provide your data to government authorities or law enforcement agencies in compliance with legal requirements.

d. Customer service communications: we use your data to manage our relationship with you as our customer and to improve our services and your experience with us.

e. Providing personalized services: we use your data to provide you with information we believe may be of interest to you and to customize the services we offer you, such as special offers.

f. Marketing: from time to time, we will contact you via electronic communications to provide you with information regarding promotions and complementary products. However, you will have the option to accept or reject such communications. In all electronic communications we send you, you will also have the opportunity to indicate that you no longer wish to receive our direct marketing material.

We will not retain your data for longer than is strictly necessary to fulfill the purposes for which they are being processed. To determine the appropriate retention period, we will consider the amount, nature, and sensitivity of the personal data, the purposes for which we process them, and whether we can achieve those purposes through other means.

When we no longer need your personal data, we will delete or securely destroy it. We will also consider whether, over time, we can reduce the personal data we use and how we can do so, and whether we can anonymize your personal data so that it can no longer be associated with you or identify you, in which case we may use such information without prior notice.

El Valle is highly committed to fulfilling the commitment to keep your information secure. We use the most advanced systems and constantly update them to ensure that there is no unauthorized access.

Collection and processing of non-personal data

El Valle will also collect data in a way that cannot be directly associated with a specific person. At present, this data will not be collected, processed, transferred, and/or published by El Valle, although it may do so in the future with any intention. If at any time this is carried out, the current privacy policy will be properly modified to include more detail about the activities that are carried out.

Here are some examples of the types of non-personal data that El Valle may collect and the purposes for which they are processed:

Data such as language, city, unique device identifier, etc. to better understand our customers' behavior and improve our products, services, and advertising.
Data about how certain services are used, including search queries. This information can be used to increase the relevance of the results provided by the services offered.
Data about how you use your device and applications to facilitate developers' improvement of those applications.

If we combine non-personal data with personal data, the mixed data will be treated as personal data as long as they remain combined.

A cookie refers to a file sent with the purpose of requesting permission to be stored on your computer; by accepting said file, it is created, and the cookie is then used to have information regarding web traffic and also facilitates future visits to a recurring website. Another function of cookies is that websites can recognize you individually and therefore provide you with the best personalized service from their website.

In the case of our website, it uses cookies to identify the pages that are visited and their frequency. This information is used solely for statistical analysis, and then the information is permanently deleted. You can delete cookies at any time from your computer. However, cookies help provide a better service from websites; they do not give access to information from your computer or you unless you want to provide it directly. You can accept or deny the use of cookies; however, most browsers accept cookies automatically as it serves to provide a better web service. You can also change your computer's settings to decline cookies. If they are declined, you may not be able to use some of our services.

Third-Party Links

El Valle may contain links to other sites that may be of interest to you. Once you click on these links and leave our application, we no longer have control over the site you are redirected to and therefore we are not responsible for the terms or privacy or for protecting your data on those other third-party sites. Such sites are subject to their own privacy policies, so it is advisable to consult them to confirm that you agree with them.

Protection of Personal Data

El Valle will guarantee the protection of personal data through encryption during transit and, when hosted in facilities, with physical security measures.

When using certain products, services, or applications or when posting opinions on forums, chat rooms, or social networks, the content and personal data shared will be visible to other users, who will have the ability to read, compile, or use them.

You will be responsible for the personal data you distribute or provide in these cases.

RIGHTS AND DATA PROTECTION

Your Data Protection Rights

Under certain circumstances, by law, you have the right to:

Request information on whether we hold personal data about you and, if so, what data we hold and why we have it or are using it.
Request access to your personal data (commonly known as a "subject access request"). This allows you to receive a copy of the personal data we hold about you and check that we are lawfully processing it.
Request correction of the personal data we hold about you. This allows you to correct any incomplete or inaccurate information we have about you.
Request deletion of your personal data. This allows you to ask us to delete or remove personal data when there is no legitimate reason for us to continue processing it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
Object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this basis. You also have the right to object where we are processing your personal data for direct marketing purposes.
Object to automated decision-making, including profiling, that is, not to be subject to any automated decision-making by us using your personal data or profiling you.
Request the restriction of processing of your personal data. This allows you to ask us to suspend the processing of personal data about you, for example, if you want us to establish its accuracy or the reason for processing it.
Request the transfer of your personal data to you or to a third party in an electronic and structured format (commonly known as the right to "data portability"). This allows you to take your data that we hold about you in a commonly used electronic format and transfer your data to a third party in a commonly used electronic format.
Withdraw consent. In the limited circumstances where you may have provided your consent to the collection, processing, and transfer of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your data for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so under the law.

Control of Your Personal Information

You can restrict the collection or use of your personal information provided to our application and website at any time. Whenever you are asked to fill in a form, such as a user registration form, you can mark or unmark the option to receive information by email. If you have marked the option to receive information or notifications, you can cancel it at any time.

Regarding the personal data we retain, El Valle offers you access to it for any purpose, including requests for rectification if it is incorrect or deletion if we are not required to retain it by law or for legitimate business reasons. We reserve the right not to process requests that are inappropriate, vexatious, risk the privacy of others, are not feasible, or for which local law does not require access. Requests for access, rectification, or deletion can be sent through our contact form.

This company will not sell, distribute, or lease the personal information that is collected without your consent, unless required by a judge with a court order.

Changes to the Privacy Policy

El Valle's privacy policy is subject to change periodically and any changes will be communicated to you via email or a notice on our website.

TERMS AND CONDITIONS

Terminos y Condiciones

Introduction

The following general terms of use of the application regulate the terms and conditions of access and use of El Valle and its website.

By clicking on "Log in with Facebook," "Log in with Google+," "Log in with Twitter," or on our links to access the application or any similar link, i.e., by accessing or using our Services, you agree to enter into a legally binding contract with El Valle (even if you are using our Services on behalf of a company). If you do not agree with these terms of use, do not click on "Log in" (or similar link) and do not access or otherwise use our Services. If you wish, you can terminate this contract at any time; to do so, you must close your account and not access or use our Services.

When you use our Services, you agree to comply with all these terms. Your use of our services is also subject to our Privacy Policy, which covers how we collect, use, share, and store your personal information.

We may modify these terms of use and our Privacy Policy from time to time. If we make any significant changes to the Agreement, we will notify you through our services or by other means to give you the opportunity to review the changes before they take effect. We agree that changes cannot be retroactive. If you do not agree with any of the changes, you can close your account. Your continued use of our services after posting or sending a notice about changes to these terms means that you agree to the updated terms.

Obligations

To use the Services, you agree that:

You must be of the minimum age, that is, 18 years old.

You will only have one El Valle account, which must be in your real name.

Creating an account with false information constitutes a violation of our Terms; this also applies to accounts registered on behalf of others or used by minors under 18 years of age.

Notices and Messages

You agree that we may send you notices and messages in the following ways:

Through the application

Through the contact information you provided to us (e.g., email, mobile phone, postal address). You agree to keep your contact information up to date.

Check your settings to manage and limit the messages we send you.

Termination

Both you and El Valle may terminate this contract at any time by notifying the other party. Once terminated, you will lose the right to access and use the Services. The following will continue to apply after termination:

Our right to use and disclose your comments.

The right of Members and Visitors to re-share content and information you shared through the Service as long as they were copied or re-shared before termination.

Any amounts owed by either party before termination will continue to be owed after termination.

Dos and Don'ts

You agree that you will:

Comply with all relevant laws, including, but not limited to, privacy laws, intellectual property laws, anti-spam laws, export control laws, tax and tax laws, and other regulatory requirements.

Provide us with accurate information and keep it updated.

Use your real name on the profile.

You agree that you will not:

Create a false identity, falsify your identity, create a Member profile for someone other than yourself (a natural person), or use or attempt to use another person's account.

Develop, support, or use software, devices, scripts, robots, or any other means or processes (including crawlers, browser plugins, and add-ons, or any other technology) to scrape the Services or otherwise copy profiles or other data from the Services.

Bypass any security functionality or bypass any access controls or usage limits of the Service (such as keyword search limits or profile views).

Copy, use, disclose, or distribute any information obtained from the services, whether directly or through third parties (such as search engines), without El Valle's consent.

Disclose information that you do not have the right to share (such as confidential information of others).

Infringe the intellectual property rights of others such as copyrights, patents, trademarks, trade secrets, or other proprietary rights.

Infringe the intellectual property or other rights of El Valle, including, without limitation, (i) copying or distributing our learning videos or other materials; or (ii) copying or distributing our technology, except as released under open source licenses; (iii) using the term "El Valle" or our logos in any business name, email, or URL except with our consent.

Post anything that contains program viruses, worms, or any other harmful code.

Use reverse engineering techniques, decompile, disassemble, decipher or otherwise attempt to obtain the source code of the Services or any related technology that is not open source.

Imply or state that you are associated with or endorsed by El Valle without our express consent.

Rent, lend, market, sell/resell, or otherwise derive any benefit from the services or related data, or access them without El Valle's consent.

Link to our services for any purpose other than to promote your profile or a group on our Services, without El Valle's consent.

Use bots or other automated methods to access the services, to add or download contacts or to send or redirect messages.

Monitor the availability, performance, or functionality of the services for competitive purposes.

Overlay or otherwise modify the services or their appearance.

Interfere with the operation or unreasonably load the Services (e.g., spam, denial of service attacks, viruses, or gaming algorithms).

How to Contact Us

If you want to send us notices about a specific procedure, contact us through our contact form.